In previous post, I’ve recommended osTicket which is currently my favorite online support ticketing system.

However, for those who are installing osTicket for the first time, it might be difficult to get it to work properly. Well, the easiest way to get it up is via Fantastico in cPanel. The difficult parts are in configuring osTicket to allow submission of ticket via email ie. support@yourdomainname.com – see http://osticket.com/wiki/Email_Piping.

The email piping must be done properly from within your cPanel -> Forwarder ->

Another nagging problem is the frequent refresh to osTicket admin scp login page. This is a known issue if you check out osTicket official support forum. To solve this nuisance frequent admin login problem, all you need to do is to uncheck “Bind Staff Session to IP” in osTicket Admin Panel’s System Preferences and Settings. Yes, that easy.

Well, if you still encounter problem installing and configuring osTicket, easy, just drop a ticket to me and I’ll assist you.