Beside having a new server, Designing Web is also upgraded to the very latest WordPress 3.2.1 too!

Well, the migration is not without hiccups. But all turns out well at the end.

Again, I’d like to apologize for the long delay in posting in Designing Web. Primarily it’s because I’ve had a couple of major projects at hands.

Nevertheless, now that those projects are with great progress, I’ll certainly commit more effort back in Designing Web to give you more useful tips and posts.

Get back to you soon.

Don’t get me wrong. It is not that HESK is no good. Afterall, I’ve been using it for years.

HESK is a lightweight and robust support system that is simple to use. To me, simplicity is important.

The reason why I’ve migrated to osTicket is that osTicket supports the ability to submit tickets via email. That means, you can either submit a ticket via the web interface http://designingweb.org/support or simply just submit an email to support [at] designingweb.org.

Upon submitting a ticket, osTicket will send out 2 emails – one to the originator (the one who raised the ticket) and another email to the admin (that’s me) to notify me that there’s a new support ticket. Once I replied or closed the ticket, the originator will be notify of the resolution. Crisp!

For anyone that is providing any online service, product or support, setting up an e-support system is a must. I’d highly recommend osTicket.

The easiest way to set up osTicket system is via your cPanel’s Fantastico, which is fast and easy. Ooops, probably I’d remove the “easy” part. Because after installing osTicket, you still have to configure some settings especially the email piping thingy … which can be quite difficult for beginning webmaster.

If you’d need to install osTicket and somehow can’t get it to work, just submit a ticket to me and I could assist you … no charge of course.

If you’re looking for the best graphic designer who don’t cost a bomb, I’d highly recommend LogoNerds. Their pricing is simply unbeatable given the high quality of work that they deliver. Two thumbs up!