If you have a corporate website, high chance is you’ll need an online support ticketing system so that you can provide prompt online support to your clients.

However, it may be due to technical difficulties or that you’re not using cPanel with Fantastico, you’ll find it rather helpless to set up such a helpdesk system.

Fear not. To have a professional helpdesk without any hassle on your part, all you need to do is to go to Answer Helpdesk and you can request for an osTicket Helpdesk to be set up for you … FREE of charge!

No worry, there’s no gimmick here. Just to commemorate the launch of Unlimited Host PRO which provide unlimited web hosting.

I’ve changed my support system from HESK to osTicket.

Don’t get me wrong. It is not that HESK is no good. Afterall, I’ve been using it for years.

HESK is a lightweight and robust support system that is simple to use. To me, simplicity is important.

The reason why I’ve migrated to osTicket is that osTicket supports the ability to submit tickets via email. That means, you can either submit a ticket via the web interface http://designingweb.org/support or simply just submit an email to support [at] designingweb.org.

Upon submitting a ticket, osTicket will send out 2 emails – one to the originator (the one who raised the ticket) and another email to the admin (that’s me) to notify me that there’s a new support ticket. Once I replied or closed the ticket, the originator will be notify of the resolution. Crisp!

For anyone that is providing any online service, product or support, setting up an e-support system is a must. I’d highly recommend osTicket.

The easiest way to set up osTicket system is via your cPanel’s Fantastico, which is fast and easy. Ooops, probably I’d remove the “easy” part. Because after installing osTicket, you still have to configure some settings especially the email piping thingy … which can be quite difficult for beginning webmaster.

If you’d need to install osTicket and somehow can’t get it to work, just submit a ticket to me and I could assist you … no charge of course.

Are you feeling bored and not sure what to do? You’re not alone! Welcome to Bored What To Do – this is my first game site I’ve created out of boredom, to get boredom out.

It’s been a long time since I wanted to have my own game site and finally, it’s completed.

Bored What To Do

Well, I though I’m well versed with HTML commands … but this one looks INTERESTING …

I’ve recently bought a new mobile phone for my father, in replacement of the very small Philips phone which he don’t really know how to use it. He was also complaining he got problem pressing the ultra small keypad too. The new phone which I’ve bought for him is designed specifically for old folks (and children) with very practical simplicity :

The simplicity and practical usage of the phone really strike a chord in me and I like it very much that I don’t mind using it. Afterall, a phone is just a phone to me.

What I’m trying to imply here is that while many other are going for sophistication and technological advancement (or rather, complexity), it might just work if we go the opposite direction – simplicity.

The same simplicity concept can be applied to website too. A good website need not be really complicated. Just take a look at Google.com homepage design … simple (as compared to Yahoo!).

Hmmmm, is there a market designing websites for the elderly?